At bauma 2016, Volvo Construction Equipment (Volvo CE) launched a new approach to how it offers services and solutions to customers. The new method gives greater clarity on both the range of services and solutions offered, and the value they deliver for customers’ operations and businesses. Volvo CE also used the show for the international unveiling of its revolutionary Volvo Co-Pilot onboard services display and advanced ‘Assist’ machine services — Dig Assist (pictured), Load Assist, Compact Assist and the soon-to-be available Pave Assist.
Machines and Services
The full suite of services and solutions offered by Volvo CE are on show in Munich, which together equates to one of the most comprehensive service portfolios in the industry. To better understand the wide selection of services offered — which range from oils and bucket teeth to advanced machine tracking and control solutions — Volvo CE has arranged its services into six easy-to-understand streams. These are:
- Uptime Services
- Efficiency Services
- Genuine Volvo Parts
- New Life Services
- Financial Services
The new way of organizing the offering will make it easier for customers to choose the most appropriate cluster of services required from the extensive range on offer. Volvo CE dealers will also bundle services into easy-to-select packages as well as being able to offer tailor made solutions.
Serving Customers Proactively
New within Uptime Services is Proactive Monitoring, which utilizes innovative technology that enables Volvo dealers to remotely monitor alarms and fault codes on customers’ machines. Any problems can be diagnosed early and corrective steps taken, often before the customer realizes a problem exists, in order to maximize machine uptime and reduce repair costs.
Efficiency Services sees the launch of Fuel Advice and Fuel Report, two new services that are designed to lower operating costs of new and existing Volvo machines by targeting long-term fuel efficiency. The two services allow customers to decide in what way they would like to drive fuel efficiency improvements in their operations. Fuel Reports provide customers with easy-to-use, tailor made reports that help customers identify areas of improvement. Fuel Advice, meanwhile, leverages the competence of Volvo CE dealers in identifying corrective actions and ensuring fuel efficiency improvements are sustainable.
Volvo Co-Pilot — Your Partner in the Cab
The company also launched its exciting new on-board display — the in-house developed Volvo Co-Pilot. Designed for use on machines as diverse as excavators to pavers, Volvo Co-Pilot uses a tablet computer to deliver a new generation of intelligent machine services, such as Load Assist, Dig Assist, Compact Assist and Pave Assist (see below for more details).
Ruggedized for use in a construction environment, Volvo Co-Pilot and the Assist-functionalities are introduced to the market as part of Efficiency Services, with the ultimate aim of producing higher quality outcomes, in less time and with less effort.
The Perfect Assist-ants
Dig Assist, Load Assist, Compact Assist and the soon-to-be launched Pave Assist are the first of a new generation of intelligent machine offerings that increase machine efficiency and uptime.
Available as either 2D or In Field Design, Dig Assist allows excavators operators to complete digging tasks to a greater accuracy in less time. Safety is also improved, as there is no need to repeatedly get out of the cab and physically check grades or levels.
Load Assist is designed for Volvo wheel loaders L110-L250 and delivers real-time accurate load information to the operator. Preventing under-or-overloading (and additional machine wear and even potential fines), the system allows wheel loaders to work to their maximum efficiencies. Fully automatic, the system logs all load information and the data is then displayed on the operator’s in-cab Volvo Co-Pilot display. The information can also be accessed remotely, thanks to Volvo’s advanced CareTrack telematics system. This allows complete payload management – giving access to data such as total transported load in tons; tons transported per liter of fuel and number of cycles.
Compact Assist offers two module options at launch — Intelligent Compaction and Intelligent Compaction with Density Direct. Intelligent Compaction records and displays a pass counter and thermal mapping, while Density Direct cleverly calculates 100 percent of the surface density.
Pave Assist is a family of paver-related modules and applications that will automate many of the paving parameters that today have to be recorded manually in order to meet stringent road authority reporting requirements. Providing a powerful set of tools to improve productivity, quality and site safety, Pave Assist combines Thermal Mapping, Weather View, Material Manager and (as a complementary option) Volvo Smartview modules.