In 2011 Komatsu America launched Komatsu CARE, its innovative complimentary maintenance program for Tier 4 machines, and recently, the program celebrated its 10,000th service interval.
Celebrating in the achievement was Power Motive Corp., a Komatsu distributor. The complimentary maintenance program is available at all North American distributors and is transferable to new owners, upon resale, within the United States and Canada.
“Programs, like Komatsu CARE, strengthen the relationship between the customer and distributor and demonstrate the unrivaled product support that Komatsu provides in this industry,” said Mike Hayes, Director of Service Marketing and Distributor Development for Komatsu America Corp. “Komatsu is committed to programs like Komatsu CARE because they protect the customer’s investment and ensure that their assets remain productive.”
The Komatsu CARE program is similar to complimentary maintenance programs that have been very successful within the luxury auto industry. Those programs, like Komatsu CARE, can increase residual values on lease returns, increase the price of used vehicle sales and increase the longevity of component life. More than 96 percent of Komatsu Tier 4 Interim customers have received at least one Komatsu CARE complimentary maintenance service since its launch in 2011.
Whether the equipment is leased or owned, Komatsu CARE covers all factory-scheduled maintenance intervals on Tier 4 Interim Komatsu construction equipment for the first three years or 2,000 hours (whichever occurs first), as well as two complimentary Komatsu Diesel Particulate Filter (KDPF) exchange units for the first five years, or 9,000 hours, whichever comes first.
Komatsu America Corp. is a U.S. subsidiary of Komatsu Ltd., the world’s second largest manufacturer and supplier of earth-moving equipment, consisting of construction, mining and compact construction equipment. Komatsu America also serves forklift and forestry markets.